Return and Refund Policy

Return Policy for Alma Jewellery

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Conditions for returns
To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to start a return
To start a return, you can contact us at southbrotherslimited@gmail.com Please note that returned items must be sent to the address we provide via email. Returns are the customer's responsibility to arrange and ship. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately at southbrotherslimited@gmail.com if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Right of Withdrawal
You have a 14-day right of withdrawal on your purchase, without needing to state a reason. To cancel your purchase under this right, please contact us at  southbrotherslimited@gmail.com As with our standard return policy, the item must be returned in the same condition you received it: unused, with tags, and in its original packaging.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded via your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at southbrotherslimited@gmail.com

Shipping and customs
Products are shipped directly from the supplier in China. Any customs duties or import taxes are the customer's responsibility.

Are returns free?
Unfortunately, we do not currently offer free returns. The buyer is responsible for shipping costs associated with returning the item to our warehouse in China.

Company Name: South Brothers Limited  
Registration: 81135666
Address: FLAT 2304, 23/F HO KING, COMM CENTRE, 2-16 FA YUEN STREET, MONG KOK HONG KONG