Delivery policy

Processing time: Once your order is placed, our processing time is 1 to 3 business days. We usually process orders within 1 business day during the week, but if you order on a Friday evening or over the weekend, it may take a little longer. Once the order has been processed, it will be shipped with an average delivery time of 7 to 12 business days.

We strive to make the entire ordering and delivery process as simple as possible for our customers. If you have any questions or concerns, you are always welcome to contact our customer support.

Track your order: We make it easy to stay updated on your delivery! Simply go to our "Track your order" section, enter your tracking number, and get real-time updates on your package's status. Please note that it may take up to 24 hours before tracking information becomes available.

Shipping delays: We strive to ensure timely delivery, but unexpected delays may occur due to weather conditions, periods of high demand, or other unforeseen factors. If your package is delayed, please contact our support team for assistance.

Incorrect address: Please make sure your delivery address is correct at checkout. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer. If you realize a mistake has been made, please contact us immediately at info@alma-jewellery.com to correct it before the order is processed.

Lost or damaged packages: If your package is lost or arrives damaged, please contact our support team within 7 days of the delivery date with your order number and photos, if applicable. We will do our best to resolve the issue as quickly as possible.

For further questions about our shipping policy, please feel free to contact us at Alma Jewellery at info@alma-jewellery.com.