Legal Notice


1. Legal Notice – Terms of Trade

"Terms and Conditions of Use"
By accessing and using our online store, you agree to comply with the following terms and conditions. If you do not agree with any of the terms, we kindly ask you to refrain from using our site.

  • Intellectual property: All content on this website, including text, images, videos and logos, belongs exclusively to Alma Jewellery or its partners and is protected by copyright law.
  • Products and prices: All products and prices on our website are subject to change without prior notice. We reserve the right to correct any errors in pricing or product descriptions.
  • Liability: Alma Jewellery is not liable for direct or indirect damages caused by improper use of products purchased in our store.
  • Cancellation and returns: For information about returns, cancellations or exchanges, please refer to our Return Policy below.

2. Privacy Notice – Privacy Policy

"Privacy Policy"
Your privacy is important to us. This privacy policy explains how we collect, use and protect your personal information when you use our online store.

  • Information collected: We may collect information such as your name, email address, delivery address, payment details and other necessary details to process purchases.
  • Use of information: We use your information to process orders, improve the user experience, send promotional offers and communicate about new products.
  • Security: We apply security measures to protect your personal information, including encryption of financial data and the use of secure servers.
  • Data sharing: We do not share your information with third parties, except when necessary to process payments or comply with legal obligations.
  • Cookies: We use cookies to improve your experience on our site. You can adjust your cookie settings in your browser.

3. Return Notice – Return and Exchange Policy

"Return and Exchange Policy"
Our priority is to ensure that you are satisfied with your purchase. If you are not satisfied with your order, we accept returns and exchanges under the following conditions:

  • Return period: You may return or exchange a product within 30 days of receipt, as long as the product has not been used and is in its original packaging.
  • Non-returnable items: Custom-made products, sale items and personal care products cannot be returned.
  • Return process: To return or exchange an item, please contact our customer service at info@alma-jewellery.com and follow the instructions provided.
  • Refund: A refund will be issued via the original payment method once the returned product has been received and inspected.

4. Delivery Notice – Delivery and Shipping Policy

"Shipping Policy"

  • Delivery times: The delivery time for your order depends on your delivery address and the selected shipping method. The estimated time will be provided at checkout.
  • Shipping costs: Shipping costs are calculated at checkout based on the product's weight and the delivery destination.
  • Delivery address: Please make sure to provide a correct and complete delivery address. We are not liable for failed deliveries due to incorrect information.